About Our Company

A Local, Family-Run Refrigerator Repair Specialist

Mr Fix has spent more than 28 years fixing the refrigerators, freezers, and ice makers that Staten Island families depend on every day. We're licensed and dedicated exclusively to refrigeration excellence.

Our Story

Built on Staten Island, for Staten Island

Mr Fix was started by John William, a technician who got his start the way most good ones do: taking apart everything he could get his hands on and figuring out how it worked. After seven years repairing appliances for larger outfits across New York City, John kept hearing the same complaint from Staten Island customers, that nobody local seemed to actually answer the phone, show up on time, or tell you the truth about what something cost to fix. In 1998, he opened Mr Fix to change that, one refrigerator, freezer, and ice maker at a time.

What started as a one-technician operation working out of a van has grown into a full team covering every corner of the island, from the pre-war walk-ups near the Staten Island Ferry terminal in St. George to the sprawling homes up on Todt Hill to the flood-prone basements along the South Shore in Tottenville and Great Kills. The neighborhoods changed. The promise didn't.

We're still a locally owned, family-run business, not a national franchise or a call center that dispatches whoever's available. We're licensed by the NYC Department of Consumer and Worker Protection (License #2144962-DCWP), and every technician on our team is trained to diagnose off the appliance's actual data plate instead of guessing based on the brand name. That one habit is responsible for more first-visit fixes than almost anything else we do.

"We tell people the truth about their appliance, even when a new sale would be more profitable for us. That's the only way we've stayed in business here for 28 years."

— John William, Founder

28+Years Serving Staten Island

6,700+Repairs Completed

DCWPNYC License #2144962-DCWP

Same-Day7 Days a Week

How We Work

What You Can Expect Every Time You Call

These aren't marketing lines. They're the standards our technicians are actually held to on every job.

Honest Diagnosis First

We tell you what's actually wrong and what it costs before any work begins. If your appliance genuinely isn't worth fixing, we'll say so upfront, even if it means walking away from the job.

Upfront, Fair Pricing

You get a real price range on the phone before we ever step inside your home, then a confirmed number on-site, never a surprise total after the work is already done.

Licensed & Certified Work

Licensed under NYC License #2144962-DCWP, shown before you even ask. Every technician is a full-time, background-checked employee, backed by our transparent written repair terms and warranty conditions and strict repair service privacy policy.

Same-Day Availability

A broken refrigerator or a warm freezer doesn't wait for business hours, and neither do we. Appointments are available seven days a week.

Boots on the Ground

Why Local Knowledge Actually Matters Here

A repair company based in Manhattan or bused in from New Jersey doesn't know that a refrigerator condenser coil in a humid Staten Island August works overtime, or that tight North Shore kitchen alcoves overheat fridge compressors. They don't know that a South Shore basement near Tottenville or Annadale can take on water during a bad nor'easter, or that secondary basement freezers need electrical relay testing after a storm. They don't know that some properties up on Todt Hill still run on well water, which means faster mineral buildup in ice makers and water dispensers than almost anywhere else on the island.

We know all of it, because we're out in these homes every week, not reading about them from a corporate office somewhere else.

Trained & Trusted

Our Team

Every Mr Fix technician trains on both standard and high-end appliance brands, including Samsung, LG, GE, Whirlpool, Maytag, and Frigidaire on the everyday side, and Sub-Zero, Wolf, Viking, and Thermador for higher-end kitchens. We provide comprehensive stand-alone freezer repair services and refrigerator & under-counter ice maker repair across Staten Island.

Where We Work

Proudly Serving All of Staten Island

As the Staten Island refrigerator repair company homeowners have trusted since 1998, we serve customers from our base at 508 Henderson Ave across our designated Staten Island service areas, covering the North Shore, Mid-Island, and South Shore, including St. George, Tompkinsville, Stapleton, West Brighton, New Dorp, Castleton Corners, Todt Hill, Tottenville, Great Kills, and Eltingville. If you're anywhere on Staten Island, chances are we've already worked on a home in your neighborhood.

"Our goal isn't to be the biggest appliance repair company in New York City. It's to be the one Staten Island homeowners actually trust, the name that gets passed along in a neighborhood group chat or mentioned to a new neighbor who just moved in and doesn't know who to call yet. Every job we take on is another chance to earn that."

— Mr Fix

Ready When You Are

Talk to a Local Technician Today

Have a question before you book? Call us or contact our repair team to schedule same-day diagnostic service. We're happy to talk through what's happening with your appliance before you commit to an appointment.

Call Now: +19294010561

28+ Years Local
Licensed & Certified
Upfront Pricing
6,700+ Repairs Completed