Terms of Service

01 Agreement to Terms

These Terms of Service ("Terms") form an agreement between you and Mr Fix ("we," "us," "our," or "the Company"), a licensed refrigerator repair company (NYC License #2144962-DCWP) operating out of 508 Henderson Ave, Staten Island, NY 10310. By requesting a quote, booking an appointment, or otherwise using our services or website, you agree to be bound by these Terms. Customer contact information and service address records are maintained securely in strict accordance with our customer data privacy policy.

02 Estimates & Pricing

When you call, we'll give you a realistic price range for your repair based on the information you provide. This phone estimate is not a final, binding price, since the actual cause of a problem is confirmed only after a technician inspects the appliance in person. Before any repair work begins, we'll confirm the exact price for the diagnosed problem, and we will not proceed without your approval.

If, once we're on-site, the diagnosis reveals a different or more complex issue than initially described, we'll explain the updated findings and cost before continuing. You are never charged for repair work you haven't agreed to.

03 Appointments & Access

Same-day and next-day appointment windows are offered based on technician availability. While we make every reasonable effort to arrive within the scheduled window, arrival times can shift due to traffic, prior jobs running long, or parts availability, and we'll notify you as soon as we're aware of a delay.

You, or an authorized adult, must be present at the service address to grant access, answer questions about how the appliance has been behaving, and approve the diagnosis before work begins.

04 Payment Terms

Payment is due upon completion of the repair unless other arrangements have been made in advance in writing. We accept the payment methods communicated to you at the time of booking. A diagnostic or trip fee may apply if you decline the recommended repair after inspection; this fee, if applicable, will always be disclosed to you before a technician is dispatched.

05 Service Verification & Guarantee

Repairs completed by technicians dispatched through Mr Fix include complete testing and functional verification before completing the job. Any applicable parts or service guarantees are provided directly in writing by the performing local technician at the time of service.

06 Parts & Special Orders

We check parts availability before scheduling most repairs to avoid unnecessary return trips. If a required part must be special-ordered, we'll let you know the expected timeline. Special-order parts, once purchased on your behalf, are generally non-refundable if you later choose not to proceed with the repair, and we'll disclose this before ordering.

07 Customer Responsibilities

To help us complete your repair safely and efficiently, please:

• Provide clear, safe access to the appliance, including moving items that block a technician's ability to work
• Disclose any known hazards, such as active leaks, exposed wiring, or prior repair attempts
• Ensure water and gas shutoffs are accessible if the repair may require them
• Confirm someone authorized to approve repair costs is available during the appointment window

08 Limitation of Liability

We carry liability insurance and take care to protect your home and property during every service call. That said, to the fullest extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific repair in question. We are not liable for pre-existing damage, cosmetic wear on appliances already near end-of-life, or issues caused by the age or condition of building electrical, plumbing, or gas systems that fall outside the scope of the repair performed.

09 Cancellations & Rescheduling

We understand plans change. If you need to cancel or reschedule an appointment, please let us know as early as possible so we can offer that time slot to another customer. Repeated last-minute cancellations or no-shows may affect priority scheduling for future appointments.

10 Website Use

The content on this website, including text, service descriptions, and images, is provided for general informational purposes about our services and is not a substitute for a professional, on-site diagnosis. You agree not to misuse this website, including attempting to interfere with its normal operation, submitting false contact information through our forms, or copying our content for commercial use without permission.

11 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any disputes arising from these Terms or our services will be handled in the appropriate courts located in Richmond County (Staten Island), New York.

12 Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services or website after changes are posted constitutes acceptance of the updated Terms.

13 Contact Us

Questions about these Terms of Service can be directed to us any time: