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Legal

Privacy Policy

This policy explains what information Mr Fix collects when you call, message, or use this website, and how that information is used, stored, and protected.

Last updated: August 29, 2026

01 Information We Collect

We only collect what we actually need to schedule and complete your refrigerator, freezer, or cooling appliance repair. Depending on how you reach us, that can include:

  • Contact details you give us by phone, our contact form, or email, such as your name, phone number, email address, and service address.
  • Service details about the appliance, including the brand, model, symptoms, and any information you share about the problem.
  • Payment information processed at the time of service, handled through our payment processor. We do not store full card numbers on our own systems.
  • Website usage data such as pages visited, browser type, and general location (city-level), collected automatically through standard analytics tools.

02 How We Use Your Information

Your information is used to run our business and serve you well, specifically to:

  • Schedule, confirm, and complete your refrigerator repair appointment
  • Provide accurate price quotes and follow up on completed work
  • Send appointment reminders, technician arrival updates, or invoices
  • Respond to questions submitted through our contact form or by email
  • Maintain service records in case a repair needs to be revisited under warranty
  • Improve our website and understand which service pages are most useful to visitors

We do not sell your personal information, and we do not use it for purposes unrelated to providing refrigerator repair services.

03 Phone Calls & Text Messages

When you submit our contact form or provide your phone number, you agree that we may contact you by phone or text message regarding your service request. This may include appointment confirmations, technician arrival windows, and follow-up about completed work.

Message and data rates may apply. You can opt out of text communications at any time by replying "STOP," or by calling us directly at (929) 401-0561. Calls may be recorded or monitored for quality and training purposes.

04 When We Share Information

We do not sell, rent, or trade your personal information. We only share it in limited circumstances:

  • Service providers who support our operations, such as scheduling software, payment processors, and parts suppliers, and only to the extent needed to complete your repair.
  • Legal requirements where disclosure is required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of our company, our technicians, or the public.
  • Business transfers in the event of a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction, subject to the same privacy commitments described here.

05 Cookies & Website Data

Our website may use cookies and similar technologies to remember basic preferences and understand how visitors use our pages, such as which service pages get the most traffic. This helps us keep the site fast, relevant, and useful. You can disable cookies through your browser settings, though some website features may not function as intended if you do.

06 How We Protect Your Data

We take reasonable administrative and technical precautions to protect the information you share with us, including restricting access to customer records to staff who need it to do their jobs and using secure, reputable third-party platforms for scheduling and payment processing. That said, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

07 Data Retention

We keep service records, including appliance model information and repair history, for as long as reasonably necessary to support warranty claims, respond to follow-up questions, and meet our recordkeeping obligations as a licensed contractor. Contact form submissions that don't result in a booked appointment are retained only as long as needed to respond to your inquiry.

08 Your Choices & Rights

You can ask us at any time to:

  • Tell you what personal information we have on file for you
  • Correct inaccurate contact or service information
  • Delete your information from our active records, subject to any legal or warranty-related recordkeeping requirements
  • Stop receiving marketing or promotional communications, while still receiving service-related messages tied to an active appointment

To make any of these requests, contact us using the details at the bottom of this page.

09 Children's Privacy

Our services are intended for homeowners and businesses, not children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with personal information, contact us and we'll remove it.

11 Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of our website or services after a change means you accept the updated policy, in coordination with our standard refrigerator repair terms of service.

12 Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out any time:

Mr Fix

Questions?

We're Happy to Talk It Through

If anything in this policy is unclear, call us directly and we'll explain it in plain terms.

Call Now: +19294010561